Guide to security & compliance for Research Ops

Being a steward of large amounts of customer data comes with a lot of responsibility. Researchers and research ops teams control the access, visibility, and depth of data available to participants, researchers, and observers.

But who knew 'data controller' would be a resume addition for a UX researcher? Don't worry; we've got you covered.

We put together a security & compliance guide for research ops that includes:

A cautionary tale of security & compliance within research
A definition of PII specifically for Research Ops
Best practices for protecting PII
Security & compliance considerations for participants, tools, and processes
5 tips for researchers to help protect the privacy of customer data and maintain a secure and compliant research process

It's crucial for our team to be able to make informed design decisions. Great Question takes care of all the logistics around our research needs, allowing us to spend more time talking to and learning from our customers.

Jillian Berger

Head of UX Research | MainStreet

I would recommend Great Question for anyone who wants to get their customers voice into their design process. Great Question makes it super easy and efficient by keeping everything from screener questions to responses and participants in one place.

Dani Sandoval

Director of Design | Chipper Cash

"We’ve cut the number of tools we were using in ½ and we can do everything from recruiting a panel to sending incentives in Great Question. It’s helped me streamline the recruitment and planning stages of our research."

Sarah Stumme

Product Design Researcher | Rev.com

"It's crucial for our team to be able to make informed design decisions. Great Question takes care of all the logistics around our research needs, allowing us to spend more time talking to and learning from our customers."

Vlad Georgescu

Head of Design | MainStreet

"Our customers can provide feedback quickly and easily without needing to download an app or log in, and we get to see and hear their thoughts as they complete their study. It’s going to be so much easier to get high-quality customer feedback and we’ll be able to make decisions a lot faster!"

Emily Drumm